We are committed to ensuring a smooth and professional delivery experience for all our customers. Please read the following terms carefully to understand our practices regarding the shipping and delivery of your order.

**Free National Shipping on Orders Over $149**: We are pleased to offer free shipping for orders exceeding $149. This offer is limited to metropolitan areas only. Please note, however, that this free shipping policy is subject to certain limitations. In instances where the final packaging of your order exceeds the capacity of a single parcel, or if the package is heavier than 16 kilograms or deemed too bulky, the free shipping offer may not apply. We advise you to consider these factors when placing your order to ensure eligibility for free shipping.

**Shipping Couriers and Special Instructions**: Our commitment to flexibility in delivery extends to utilizing a variety of reputable shipping couriers including Aramex Australia, Australia Post and Couriers Please. We understand that you may have specific preferences or instructions regarding the delivery of your order. To accommodate these, we encourage you to leave detailed comments in the order notes section. This section can be found on both the Quick Cart and View Cart pages of our website. While we cannot guarantee the fulfillment of every request due to the complexities of shipping, we assure you that we will make every effort to accommodate your needs to the best of our ability.

**Dispatch Commitment**: Our goal is to dispatch your order within one business day. We pride ourselves on having a robust inventory system and usually have all listed products in stock. This efficiency in processing ensures that your order
is on its way to you without unnecessary delay.

**Liability Post-Dispatch**: Once your parcel is collected by the courier driver, Hot Stuff Bakeware cannot be held liable for any issues that may arise during the shipping process. However, we are committed to providing excellent customer service and will endeavor to assist you in resolving any delivery issues. Should you encounter any problems, please contact us. We will gather as much information as possible and assist you in every way we can.

**Click and Collect (Pickup)**: Once you placed your click and collect order, you will receive an order confirmation email and followed by a Ready for Pickup email later on, please follow the instructions on this email to come and collect your order from our shop address below:

Hot Stuff Bakeware

Unit 3, 23 Lentini Street

Hoppers Crossing VIC (Enter from Kilmarnock Court)

Thank you for choosing Hot Stuff Bakeware. We value your business and are dedicated to providing you with the best possible service. If you have any further questions about our shipping policy or require assistance with your order, please do not hesitate to contact us.

Please note only Regular Australia Post Parcel Service can deliver to Po Boxes.

As we are keen to work with all of our customers potentially in the globe, we can provide shipping via DHL International Courier services, please contact our customer support team to find out the exact cost for your international order.

As all delivered items require a signature to accept, there must be someone present at the provided shipping address. If the delivery attempt fails due to no one attending at the premise, extra charges may be applied.