If you are not completely satisfied with your purchase, you may return unused merchandise within 7 days of the original purchase date for a full refund of the purchase price, minus the shipping charges or return unused merchandise within 15 days of the original purchase date for a product exchange. If you return any part of your order and that order was part of a promotion, any refund may be reduced.

Please allow 3-4 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

Please return your unused merchandise by following the guidelines below:

• The original purchase receipt is required and please keep a copy for your record.
• In original packaging, in new or unused condition. Used or damaged items will not be accepted.
• Shipping charges are non-refundable unless the product arrived damaged or the incorrect product was shipped.

To return or exchange an item, please provide the information below in form of email to sales@hotstuffbakeware.com.au. We will proceed the return or exchange process as soon as possible for you.

• Your name
• Address
• Phone number
• Email Address
• Order number
• Item name/description
• Reason for return
• Action to be taken (refund, replacement)